At Ronami it's all about style with a soul. We are passionate about fashion and clothes are more than just what you wear – they are a form of expression. With an eye for design and respect for the environment, we create and choose clothes that feel good and do good. Sustainable, timeless and made with love.
We live in a world where caring for the environment and caring for each other go hand in hand. That's why we set out every day to make conscious choices that can contribute to a sustainable future. From the materials we use to the way we work together everything we do, we respect the earth. Love and connectedness form the core of where we are. We create an environment where everyone is seen, appreciated supported. Together we can achieve more than alone. Be mindful of the environment one for each other, building, we step by step towards a better world.
You can track your order by entering your order number or email/phone number on the "Track Your Order" page. Once you have entered your information and clicked "Track", you can view the status of your order.
Do you offer international shipping? Currently, we only offer shipping to Canada; we are working on expanding this to more countries. What are the shipping costs? We are happy to inform you that we offer free shipping on all orders, regardless of amount. Whether you order a single item or multiple items, you will not pay any shipping costs. How can I track my order? As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: https://www.postnord.com/track-and-trace/ How long will it take for my package to be shipped? Our processing time is 1-2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to ship your order to you as quickly as possible, so that you can enjoy your new fashion items soon!
Can I cancel or change my order? If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed. How can I use a discount code? Enter your discount code in the field provided during checkout. The discount will be automatically deducted from your total amount. What payment methods do you accept? We accept various payment methods, including Klarna and iDEAL. You can see the available options during checkout. How do I find my size? See our size chart on the product page to find the right size for your body type. If you are in doubt, please contact us for advice. Do you offer gifts or gift cards? Yes, we offer gift cards. To do so, please send an email to: SUPPORT@ronami.online How can I subscribe to the newsletter? You can subscribe to our newsletter by entering your email address in the subscription field at the bottom of the page. You will receive updates about new products and exclusive offers. What is your privacy policy? We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use and protect your personal information.
What is the return procedure? You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend that you read our return policy, which you can find in the footer of our website. If you wish to register a return, simply send us an email. Our team is ready to help you and guide you through the return process. What should I do if my item is damaged or defective? Please contact our customer service as soon as possible with your order number and pictures of the damaged item. We will of course provide an appropriate solution. What should I do if I want to exchange an item? You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To start this, you can send us an email at support@ronami.online.
Yes, you can return your order within 30 days of receipt
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Receive a slip for exchanges
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