Shipping

Do you offer international shipping?

At this time, we only ship to Canada. We are actively working on expanding our shipping destinations to additional countries in the future.

What are the shipping costs?

We are pleased to offer free shipping on all orders, regardless of the order value. Whether you purchase one item or several, no shipping fees will be charged.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your shipment by clicking the link in the shipping confirmation email or by entering your tracking number on the following page:
https://www.postnord.com/track-and-trace/

How long does shipping take?

Our order processing time is 1–2 business days. After dispatch, estimated delivery time is 5–10 business days. We always aim to deliver your order as quickly as possible so you can enjoy your new items soon.

Other Questions

Can I cancel or change my order?

If you would like to cancel or modify your order, please contact our customer service team as soon as possible. Changes can only be made if the order has not yet been processed.

How can I use a discount code?

You can enter your discount code in the designated field during checkout. The discount will be applied automatically to your total amount.

What payment methods do you accept?

We accept several secure payment methods, including Klarna and iDEAL. All available payment options will be shown during checkout.

How do I find my size?

Please refer to the size chart available on each product page to find the best fit for your body type. If you are unsure, feel free to contact us for personal assistance.

Do you offer gifts or gift cards?

Yes, we offer gift cards. To request one, please send an email to: support@ronami.online

How can I sign up for the newsletter?

You can subscribe to our newsletter by entering your email address in the sign-up field at the bottom of our website. Subscribers receive updates on new arrivals, promotions, and exclusive offers.

What is your privacy policy?

We value your privacy and handle your personal information with care. Please review our Privacy Policy to learn how we collect, use, and protect your data.

Returns

What is the return procedure?

You may return your items within 30 days of receiving your order. For full details, please review our Return Policy, available in the footer of our website.

To start a return request, simply send us an email and our team will assist you through the process.

What should I do if my item is damaged or defective?

Please contact our customer service team as soon as possible with your order number and clear photos of the damaged or defective item. We will provide a suitable solution as quickly as possible.

What should I do if I want to exchange an item?

To exchange an item, please return the original product according to our return procedure and place a new order for the item you would like instead. To begin the exchange process, contact us at support@ronami.online