Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Right of Withdrawal: The period during which the consumer may exercise the right to withdraw from the agreement.

Consumer: Any natural person acting for purposes outside their trade, business, or profession, who enters into a distance sales agreement with the trader.

Day: A calendar day.

Ongoing Transaction: A distance sales agreement relating to a series of products and/or services, where delivery and/or acceptance obligations are spread over time.

Durable Data Carrier: Any medium that enables the consumer or trader to store information addressed personally to them in a way that allows future access and unchanged reproduction of the stored information.

Trader: Any natural or legal person offering products and/or services to consumers by means of distance selling.

Distance Sales Agreement: An agreement concluded within an organised system for distance selling, where one or more means of distance communication are used exclusively up to and including the moment the agreement is concluded.

Means of Distance Communication: Any method used to conclude an agreement without the consumer and trader being physically present together at the same time.

General Terms and Conditions: The trader’s current Terms and Conditions.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the agreement within 30 days without providing any reason.

During the withdrawal period, the consumer must handle the product and its packaging with reasonable care.

If the consumer exercises the right of withdrawal, the product must be returned together with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the trader’s reasonable return instructions.

Article 3 – Scope of Application

These General Terms and Conditions apply to every offer made by the trader and to every distance sales agreement and order concluded between the trader and the consumer.

Before the agreement is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall inform the consumer that the Terms and Conditions can be inspected and that they will be sent free of charge upon request as soon as possible.

If the agreement is concluded electronically, the Terms and Conditions may be provided electronically in such a way that the consumer can store them easily on a durable data carrier. If this is not reasonably possible, the trader shall indicate where the Terms and Conditions can be consulted electronically and that they will be sent free of charge upon request.

If additional product- or service-specific terms apply alongside these Terms and Conditions, the above provisions shall apply accordingly. In the event of conflicting provisions, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these Terms and Conditions are wholly or partially invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that reflects the original intent as closely as possible.

Any matters not covered by these Terms and Conditions shall be interpreted in the spirit of these Terms and Conditions. Any ambiguity regarding the interpretation or content of any provision shall likewise be interpreted in that spirit.

Article 4 – The Offer

If an offer has a limited validity period or is subject to specific conditions, this shall be expressly stated in the offer.

All offers are non-binding. The trader reserves the right to amend or adjust any offer at any time.

The offer shall contain a complete and accurate description of the products and/or services offered. The description shall be sufficiently detailed to enable the consumer to make a proper assessment of the offer.

Where images are used, these shall provide a fair representation of the products and/or services offered. Obvious errors, mistakes, or clerical inaccuracies in the offer shall not be binding on the trader.